© 2018 by Hair by Andie C. Proudly created with Wix.com

 F.A.Q.

What is your cancellation policy?

 

Here at Hair by Andie C., our time together is very important. I understand the need for flexibility in my guests' hectic schedules and respect how valuable their time is. I do my best to accommodate guest schedules and ask that as a guest, you do the same. If you need to change your service or reschedule your appointment, a 48 hour notice is requested to avoid a fee of half the service that will be added to your next appointment.  No shows will be charged fully for the service missed or may be unable to book any future appointments.

 

 

 

What if I'm late to my appointment?

 

Time is a very precious commodity and a late arrival for an appointment may result in an adjustment to your service so as not to force me to run late for my following guests. Please be aware that if you are more than 15 minutes late, I may need to reschedule  or alter services and fees may apply.

 

 

 

Can I bring my children with me to my appointment?

 

For safety and liability reasons, I ask that you please leave your children at home or have another adult who is not receiving a service, to look after them. Don't get the wrong idea, I love children, but the salon is not a good place for them. There is limited space in our salon and the last thing we want is to drop a bowl of chemicals, sharp shears or a hot tool on their lap. 

 

 

 

What should I do if I'm not happy with my hair?

 

If you are not happy with your service please contact me within 7 days so that I might have an opportunity to make an adjustment to your color or cut. With that in mind, not achieving a desired result in one service, when it was discussed that it may take a couple services, does not constitute an adjustment or "re-do". Neither does your friend, husband , or child not liking your new look when you left my salon happy with what we agreed on. Once again, if there is an issue, please contact me so that I can make an adjustment so that you are 100% happy with your hair! 

 

 

 

What forms of payment do you take?

 

I accept all credit cards, cash and checks.

What is a Brazillian Blow Out?

   Brazilian Blowout professional smoothing treatments are the most innovative and effective in the world. These smoothing treatments actually improve the condition of the hair by creating a protective protein layer around the hair shaft to eliminate frizz and smooth the cuticle.  The end result is smooth, frizz-free hair with radiant shine! The treatment can last up to 12 weeks if the Acai After-Care Maintenance product line is used. Consultations are required before the first treatment.

What is Balayage?

   Balayage is, in fact, a technique; It is not a look. Balayage is a technique in which color/ lightener is painted onto the hair, and processed until it is dried. Because it is an "open-air" application,  the results are subtle and have a "sun-kissed" effect. If one wishes to achieve maximum lift, or a brighter and lighter result, foilyage or foils should be used.

What is Foilyage?

   Foilyage is a technique where the color/lightener is painted on the hair, just like balayage, but then wrapped in foils. This gives a brighter and lighter effect. This technique is ideal for dark haired guests and is one of my favorite techniques!

Why do salon appointments take longer than they used to?

   Many of the styles and looks you see in the media ( ombre, icey blondes, vivids, lived-in color) require much more detail than your standard partial highlights and grey coverage appointments. Sometimes a clarifying treatment, detailed foil work, post color treatment, olaplex treatment, or  toning process can make an otherwise quick appointment turn into a lengthy one. These steps help to achieve a truer tone, keep the hair healthier, and can help color last longer. My goal is to ensure that not only do my guests love their hair, but that the health of the hair stays in tact.